Our Team

The True Test of Customer Service Comes to Light When Something Goes Wrong…

A Case Study From Our Files

We did a window replacement project that took two of our crews two days to complete.

At the end of the second day, our senior installers left it to the junior team members to finish out the job (i.e., cleanup). It turns out their definition of cleanup wasn’t our definition, or the client’s.

And we heard about it right away.

How was this complaint handled? John — our co-owner and founder — called the client back immediately, went over to the home to survey the situation and promptly took care of it.

He did everything possible to ensure the customer was happy and satisfied. Turns out, he was, and he provided us a positive review (without our asking for it).

Let’s face it, things happen.

Situations arise. At SEWD, we take immediate responsibility and do whatever it takes to make you a happy, satisfied customer. You’ll never get “the run around.” It’s a point of pride. It’s how we want to be treated — with respect and action, not words. That’s why, we believe, you’ll be more satisfied working with Save Energy Windows & Doors, a local, family-owned and operated replacement window & door company than with a franchise or local office of a larger operation.

Why I Love Coming to Work Every Morning

When people ask me what do I like best about my work, I have to admit I truly love helping people make their homes more comfortable.

People come to us with certain issues; the house is too cold, too hot, or perhaps not as beautiful as it once was and we help them upgrade their home and, by extension, improve the quality of their lives. Sometimes all it takes is a new custom window or door replacement to make your home look like new.

During the process, our clients and our company seem to develop a mutual admiration for each other and that makes the job that much more rewarding. We are not just a company, but a group of people that work and are part of the community, in it for the long haul and not the quick dollar. We also give generously to our local charities, including Mentor Me Petaluma, Rebuilding Together Petaluma, Hospice and Habitat for Humanity just to name a few, and that is always a great feeling.

I also enjoying working with a group of dedicated professionals. Our whole team here, at Save Energy Company, is not only friendly and knowledgeable, but truly a lot of fun to work with. As the owner, my philosophy is that we are here to serve others and we take that value very seriously, but while we work hard we also like to keep things light and enjoy ourselves while we work. I believe this is why so many people like to work with us; they know we are going to take good care of them and have an enjoyable experience at the same time.

So that is why I love doing what we do; I get to have fun while serving others and we have built a fantastic team here that makes it easy to do every day.

– John Gorman
President